Payments

Our shopping system is from BigCartel and all payments go through the secured payment system of Paypal. If you don't have Paypal and would like to order from Markrún, you can contact us via e-mail  This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will find another solution.

Shipping

Markrún ships worldwide with Deutsche Post / DHL within 7 working days after payment. Pillows are packed in plastic bags and shipped in cardboard boxes. Posters are  shipped in a sturdy cardboard tube. We use standard shipping with DHL / Deutsche Post and customers get a tracking number with their order. If a shipment is delayed after we hand it over to our postal carrier we try to resolve the issue with the carrier as soon as possible. However unexpected delays caused by circumstances out of our hands are dealt with on case to case basis.

Customers are kindly requested to make sure the correct delivery address is used when the order gets placed. If the false delivery address is used the customer is obligated to pay the full shipping of the product back to the correct address after the order has arrived back to Markrún / Hands in Pockets GbR.

Return Policy
Markrún insures the highest quality. If you're not satisfied with your item, please get in touch with us as soon as possible. You may return your products within 14 days from the date you received it. The product must be returned complete, unused and in the original packaging. Upon return we refund the price of the product but not of the shipping costs. We will however refund delivery costs if the product was incorrect or faulty. 


Environmental Policy and Fairness in Production
We try to be as environmental friendly as we possible can. All of our shipments are sent with GoGreen, Klimaneutral shipping by the German Post. The fabrics for the pillows are made from leftover stock of materials. The filling material of the pillows is recycled. The paper for our posters is recycled.

We try to keep the production of all of our products as local as possible, this way we can better make sure that everyone involved is treated well and get their share. Together we can make a better world!

  • Markrún . 07 March 2015
    Announcing a new collaboration and online stockist with Loppist.com The Loppist is an online marketplace that tells inspiring stories and features intriguing products from a handpicked list of exciting designers across home, fashion & art. The Loppist offer a new and exciting shopping experience that features novel, magazine-style shoppable ...
  • Markrún . 06 December 2014
    We have an ongoing giveaway on our Facebook site - one lucky Facebook friend will be 3 mountains richer (one of each size, color combination of choice). To enter, you only need to be a Facebook friend of Markrún and tell us in a comment the color code of your favorite Herdubreid cushion! Winner will be announced on Markrún’s Facebook site on Dece...