Markrún ships worldwide with Deutsche Post / DHL within 7 working days after payment. Pillows are packed in plastic bags and shipped in cardboard boxes. Posters are shipped in a sturdy cardboard tube. We use standard shipping with DHL / Deutsche Post and customers get a tracking number with their order. If a shipment is delayed after we hand it over to our postal carrier we try to resolve the issue with the carrier as soon as possible. However unexpected delays caused by circumstances out of our hands are dealt with on case to case basis.
Customers are kindly requested to make sure the correct delivery address is used when the order gets placed. If the false delivery address is used the customer is obligated to pay the full shipping of the product back to the correct address after the order has arrived back to Markrún / Hands in Pockets GbR.
Markrún insures the highest quality. If you're not satisfied with your item, please get in touch with us as soon as possible. You may return your products within 14 days from the date you received it. The product must be returned complete, unused and in the original packaging. Upon return we refund the price of the product but not of the shipping costs. We will however refund delivery costs if the product was incorrect or faulty.
Environmental Policy and Fairness in Production
We try to be as environmental friendly as we possible can. All of our shipments are sent with GoGreen, Klimaneutral shipping by the German Post. The fabrics for the pillows are made from leftover stock of materials. The filling material of the pillows is recycled. The paper for our posters is recycled.
We try to keep the production of all of our products as local as possible, this way we can better make sure that everyone involved is treated well and get their share. Together we can make a better world!